❓ Frequently Asked Questions
Answers to all your questions about 18lv
From opening an account to bKash deposits, claiming bonuses, cricket betting and safe gaming — find answers to all your questions about 18lv in one place.
18lv is a fully Bengali-language online entertainment platform for players in Bangladesh. From the process of opening your first account as a new member to advanced bonus strategies for experienced players — this FAQ page provides detailed answers to the most frequently asked questions. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always by your side.
Account and Registration
To open an account at 18lv you need an active mobile number and a valid email address. Enter your name, date of birth, mobile number and chosen password in the registration form. Please note that 18lv is for users aged 21 and above only — a national identity card may be required for age verification.
No, only one account per person is allowed at 18lv. Attempting to open multiple accounts using the same mobile number, email or payment method may result in all accounts being permanently closed and any bonuses being forfeited. This rule is strictly enforced in the interest of fair play.
Go to the 18lv Login page and click the "Forgot your password?" option. A verification code will be sent to your registered email or mobile number. Enter the code and set a new password. The whole process is usually completed within a few minutes. If you have any trouble, contact our 24/7 live chat support.
Account verification is required before you can start making withdrawals. Confirm your identity by uploading a photo of your national identity card or passport. This process ensures the security of your account and prevents unauthorised transactions. Your information is fully protected at 18lv through SSL encryption.
Yes, the 18lv platform is fully mobile-friendly. You can log in from the browser of any smartphone and play with ease. The page automatically optimises itself for mobile screens, so you can enjoy all games and features without downloading a separate app.
Deposits and Withdrawals
Money deposited from bKash usually appears in your 18lv account instantly. Your balance updates within a few minutes of the transaction being completed. If there is a delay for any reason, contact our live chat with your transaction ID and it will be resolved promptly.
The minimum deposit at 18lv is ৳200 — this applies to all payment methods (bKash, Nagad, Rocket, Upay and bank transfer). The minimum withdrawal amount is ৳500. Being able to transact even in small amounts makes this convenient for new players.
Withdrawal processing time at 18lv across all payment methods including Nagad is generally within 30 minutes to 3 hours. If your account verification is complete, this time may be even shorter. Withdrawals may take slightly longer on weekends or during periods of high traffic.
18lv does not charge any additional fees of its own for deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own service charges, which are set according to the rules of the respective mobile banking provider. Standard bank charges also apply for bank transfers.
Yes, both Rocket and Upay are accepted for deposits at 18lv. bKash, Nagad and bank transfer are also supported. The minimum deposit across all methods is ৳200. Choose whichever method is most convenient for you — all transactions are secure.
The option to cancel a withdrawal request while it is being processed is limited. If you urgently need to cancel, contact our 24/7 live chat immediately. Once processing has begun, cancellation is generally not possible.
Games and How to Play
To bet on BPL matches, first go to the cricket section of 18lv. Select your preferred team or player from the match list, choose the type of bet (match winner, runs, wickets, etc.) and enter the amount. It is important to review the odds carefully before confirming your bet. Real-time betting is also available on live matches.
RTP (Return to Player) is a theoretical figure that indicates what percentage of total wagers a slot game returns to players over the long term. For example, an RTP of 96% means an average of 96 taka is returned for every 100 taka wagered. This is a long-term mathematical average, so results in a single session may differ. All games at 18lv are operated to ensure fair play.
The live casino section at 18lv features tables from multiple providers including Evolution Gaming and Ezugi. Bengali-speaking dealers are available at some tables. In general, the interface and chat options are usable in Bengali. Live roulette, blackjack, baccarat and other table games can be played via live streaming.
Yes, all slot games at 18lv are built on HTML5 technology, so they run smoothly on both Android and iOS devices. Popular games including Fortune Tiger, Gates of Olympus and Aviator can all be enjoyed in full on a mobile screen. Using a fast internet connection will give you the best experience.
Yes, 18lv offers betting on major international cricket tournaments including IPL, ICC T20 World Cup and BPL. Bets can be placed both before a tournament begins and in live format. Head to the cricket section to find a list of all ongoing and upcoming matches.
Bonuses and Promotions
Open a new account at 18lv and make your first deposit to receive the welcome bonus. A 120% bonus is given on the first deposit, up to a maximum of ৳5,000. So if you deposit ৳500 you will receive an additional ৳600 as a bonus. To claim this bonus, open an account and make your first deposit — it will be added automatically.
A wagering requirement is the multiplier that indicates how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for the 18lv welcome bonus is 25x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before you can withdraw. Once this condition is met, the bonus becomes withdrawable as cash.
The 18lv VIP programme has three tiers: Bronze, Silver and Gold. You move up to a higher tier automatically through regular play. Weekly cashback of up to 0.4% is available at Bronze, up to 0.8% at Silver and up to 1.2% at Gold. Higher tiers come with additional exclusive benefits.
Yes, the welcome bonus can generally be used for both slots and cricket betting. However, the terms and conditions of different bonuses may vary — some bonuses are for specific games only. It is important to read the terms and conditions before claiming a bonus. Ask on live chat for more details.
Yes, 18lv runs limited-time offers and special promotions for various occasions including Eid, the BPL season and the T20 World Cup. Check the 18lv promotions section regularly or ask on live chat to stay updated on these offers.
Safety and Responsible Gaming
18lv is a safe and reliable platform. All transactions and personal information are protected with SSL (Secure Socket Layer) encryption, which ensures banking-grade security. Your payment information is not shared with third parties. Random Number Generator (RNG) technology is used to ensure fair play.
No, 18lv is for users aged 21 and above only. Persons aged 18 or 20 cannot use this platform. Age is verified at the time of registration and providing false information will result in the account being closed. This policy is strictly enforced.
18lv places the highest importance on responsible gaming. If you feel that gaming is affecting your daily life or financial situation, contact our live chat immediately — we will help you set up self-exclusion or a deposit limit. Keep entertainment as entertainment.
Self-exclusion is a feature that allows you to temporarily close your own account for a set period of time. To activate it, contact our 24/7 live chat or send an email to [email protected]. You can set the length of the break yourself.
Yes, 18lv's live chat support is available entirely in Bengali seven days a week, twenty-four hours a day. Even if you ask a question at 3 in the morning, a Bengali-speaking support agent will respond. You can also contact us by email at [email protected] — you will generally receive a reply within a short time.
Still have questions? Contact support
Our Bengali-speaking team is ready to serve you 24/7. Get instant help on live chat or send us a detailed email — whichever way you reach out, you will receive a prompt resolution.