18lv Terms and Conditions

1.1 Acceptance and Applicability

18lv is an online entertainment platform that provides live casino, slot games, sports betting and other gaming services. These terms and conditions ("Terms") apply to the 18lv website (https://18lv.lat) and all of its associated services. These Terms form a legal agreement between you and 18lv. By opening an account on the platform or starting to use the services, you are giving your full agreement to these Terms.

1.2 Age Requirement

18lv is for individuals aged 21 or above only. By registering on the platform you confirm that you are at least 21 years of age. Minors are not permitted to use this platform. If false information is provided about age, the account will be closed immediately and any deposited funds may be forfeited.

1.3 Changes to the Terms

18lv reserves the right to amend or change these Terms at any time. For significant changes, users will be notified by email or by a notice on the platform. If you continue using the platform after any changes, you will be considered to have agreed to the revised Terms. We therefore recommend visiting this page regularly.

2.1 Account Opening Requirements

To open an account with 18lv you must provide accurate and complete personal information. Each person may operate only one account. If a single person holds multiple accounts, all accounts will be closed and funds may be forfeited. The eligibility requirements for opening an account are:

• You must be at least 21 years of age
• You must have a valid identity document (national ID card or passport)
• You must provide a valid mobile number and email address
• You must not be a resident of any country or region prohibited by 18lv

2.2 Identity Verification (KYC)

18lv may request identity verification (KYC) at any time to ensure security and financial integrity. Documents required for verification include: a photo of a national ID card, passport or driving licence; and a recent utility bill or bank statement as proof of address. Withdrawals may be held until verification is complete.

2.3 Account Security

It is your responsibility to keep your account login credentials (username and password) secure. Avoid sharing your password with any third party. If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately. 18lv is not responsible for misuse of your account.

2.4 Account Closure

Users may request closure of their account at any time through support. 18lv reserves the right to cancel or suspend an account without notice in the following cases: violation of these Terms, fraudulent or deceptive activity, suspicion of money laundering, and misuse of the platform.

3.1 Deposits

The following methods are available for depositing funds at 18lv: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳200 (for each method). Deposited funds are generally credited to the account instantly. You may only use a payment method registered in your own name — using third-party payment methods is not permitted.

3.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 30 minutes to 3 hours. Please keep the following important points in mind for withdrawals:

• Withdrawals will only be made to the same method used for the deposit
• Withdrawals may be delayed if identity verification has not been completed
• Withdrawals will not be approved if the wagering requirements for a bonus have not been met
• 18lv reserves the right to hold a withdrawal in cases of suspicious activity

3.3 Currency and Conversion

18lv processes all transactions in Bangladeshi Taka (BDT / ৳). Applicable exchange rates are used for any currency conversion. Any bank or mobile banking charges applicable at the time of a transaction are the user's own responsibility.

4.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit up to a maximum of ৳5,000. The first deposit must be a minimum of ৳200 to qualify for this bonus. Before withdrawing bonus funds, you must complete wagering of 25 times the original bonus amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.

4.2 General Bonus Terms

• Each bonus offer has its own validity period — any unused bonus will be cancelled once it expires
• Another bonus cannot be accepted while one is active (unless stated otherwise)
• Bonuses may only be used in your own account — they cannot be transferred
• If an attempt is made to obtain a bonus through fraud, the account will be closed
• 18lv reserves the right to change or cancel any bonus offer

4.3 VIP Program

The 18lv VIP program has three tiers. Bronze members receive a weekly cashback of up to 0.4%, Silver members receive a weekly cashback of up to 0.8%, and Gold members receive a weekly cashback of up to 1.2%. You can advance to a higher tier through continued active participation. VIP benefits may change at 18lv's sole discretion.

5.1 Game Rules

Each game has its own rules which are displayed in the game interface. Please read the rules of the relevant game carefully before playing. If an abnormal result appears in a game due to a technical error, 18lv reserves the right to cancel that round.

5.2 Prohibited Activities

The following activities are strictly prohibited on the 18lv platform:

• Playing games using software, bots or automated systems
• Colluding with other players to influence game outcomes
• Exploiting system vulnerabilities or bugs to gain an unfair advantage
• Attempting to withdraw bonus funds without meeting the bonus terms
• Money laundering or any other unlawful financial activity

5.3 Technical Issues

If the internet connection is lost or a technical problem occurs during a game, the data stored on the server will be considered final. 18lv is not responsible for losses caused by technical failures. However, please contact our support team for any technical issue — we are always ready to help.

6.1 Data Collection and Use

18lv collects and stores users' personal data for the purposes of providing services, identity verification, fraud prevention and meeting legal obligations. Your data will never be sold to third parties. For more details, please read our Privacy Policy.

6.2 Encryption and Protection

The 18lv platform uses SSL encryption technology to keep all data and financial transactions secure. Our security measures are in line with international standards. We conduct regular third-party security audits to ensure fair play.

6.3 Cookies and Tracking

Our website uses cookies to function properly and to improve the user experience. Cookies can be disabled from your browser settings, though doing so may cause some services to not work correctly.

7.1 Awareness and Self-Control

18lv takes responsible gaming very seriously. Online gaming is a form of entertainment — it is not a solution to financial problems. Keep your gaming habits in check and play within your budget. If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page.

7.2 Self-Exclusion and Limit Setting

Users may activate temporary or permanent self-exclusion on their account. There is also the option to set daily, weekly or monthly deposit limits. Please contact our support team to access these features.

7.3 Protection of Minors

18lv is committed to preventing minors from using the platform. If your device is accessible to children or teenagers, keep your account logged out and store your login credentials securely. The use of parental control software is recommended.

8.1 Service Availability

While 18lv makes every effort to ensure maximum service availability, the service may be temporarily unavailable for the following reasons: system maintenance, technical issues, natural disasters or any other unavoidable circumstances. 18lv will not be liable for losses in such cases.

8.2 Third-Party Services

The 18lv platform includes games from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, Ezugi, Evolution Gaming, NetEnt, Microgaming and others). The relevant provider is responsible for the functionality and fairness of these games. 18lv bears limited liability for issues arising from third-party software.

8.3 Liability for Losses

To the maximum extent permitted by applicable law, 18lv is not liable for indirect, incidental or special losses. In any claim, 18lv's maximum liability will be limited to the amount deposited in your account in the preceding 30 days.

9.1 Complaints Process

For any complaint or dispute, please first try to resolve it through our 24/7 live chat support. If it cannot be resolved through live chat, send a detailed complaint to [email protected]. We review all complaints seriously and aim to provide a resolution as quickly as possible.

9.2 Applicable Law

These Terms are governed by applicable international laws and regulations. Any dispute between 18lv and a user will first be addressed through amicable discussion. If a resolution cannot be reached through discussion, the relevant judicial process will be followed.

9.3 Contact

Please contact us for any questions, comments or complaints:

• Live Chat: available in Bengali 24 hours a day, 7 days a week
• Email: [email protected]

10.1 Entire Agreement

These Terms, the Privacy Policy and the Responsible Gaming Policy together form the entire agreement between you and 18lv. These Terms supersede any prior oral or written agreements or understandings.

10.2 Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be severed from the Terms and the remaining Terms will remain fully in effect.

10.3 Related Documents

In addition to these Terms, the following documents also apply. You are requested to read them carefully:

• Privacy Policy — how we collect and use your information
• Responsible Gaming — safe gaming practices and self-exclusion tools
• FAQ — common questions and answers
• About Us — details about the 18lv platform

10.4 Final Statement

Thank you for your trust and participation in 18lv. We are committed to providing a safe, fair, and entertaining environment. If you have any questions about these terms, please contact us via our 24/7 live chat support — our Bengali-speaking support team is always ready to help.