21+ • Responsible Entertainment

18lv Responsible Gaming —
Let entertainment stay entertainment

18lv believes online gaming is an enjoyable form of entertainment — but enjoying it within limits is what matters most. Our responsible gaming policy is here to help you stay safe and well.

21+

Age limit: for those aged 21 and above only

To open an account, play games, or place bets on the 18lv platform, you must be 21 years of age or older. We are committed to preventing underage gaming and follow a strict verification process to ensure this. Your identity is verified at the time of account registration, and additional documents may be requested if there is any doubt.

Core principles of responsible gaming

Our commitment to safe play

18lv places responsible gaming at the top of its priorities. Playing on our platform should be for entertainment only — never as a solution to financial problems or as a source of income. Keep every session within a set time and budget.

Setting deposit limits

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. A request to increase a limit takes 24 hours to apply, but lowering one is instant.

Time limits and breaks

Using the time-out feature you can take a break from gaming for anywhere between 24 hours and 30 days. During this time your account will be temporarily suspended and no deposits or bets will be possible.

Self-Exclusion

If you feel that gaming is having a negative effect on your life, use the self-exclusion option. You can close your account completely for a period of 6 months to 5 years. It is not possible to reactivate the account before this period ends.

Reviewing your gaming history

Review your complete betting and gaming history at any time. Knowing how much time and money you are spending helps you make responsible decisions. Keep a regular check on your spending.

24/7 Support

For any gaming-related concern, our support team is available 24 hours a day, 7 days a week. Contact us via live chat or email — we are here for you.

Our protection tools

The 18lv platform includes several practical tools to help you keep your gaming behavior under control. These tools are easy to use and can be accessed from your account settings at any time.

Deposit limit

Set your own upper limit for daily, weekly, and monthly deposits. Lowering a limit is instant; increasing one takes effect after 24 hours.

Time-Out

Need a temporary break? Put your account on pause for anywhere from 1 day to 30 days. It will be reactivated automatically once the break ends.

Self-Exclusion

For a long-term break, close your account for a period of 6 months to 5 years. It cannot be reopened before the period ends.

Loss limit

Automatically stop gaming once you have lost a set amount. This tool is effective for keeping your budget protected.

Signs of problem gambling

Responsible gaming means staying aware of your own behavior. If you notice the signs below in yourself, consider seeking help. This is not a sign of weakness — it takes courage to make that decision.

If gaming creates stress instead of enjoyment, harms your family life or work, or you feel compelled to keep playing to recover lost money — these are warning signs. The 18lv support team is always ready to help guide you in the right direction.

Placing more bets to recover lost money — "chasing losses" is a dangerous habit that quickly makes financial losses worse.
Finding it hard to stop gaming — if you feel you cannot stop on your own, this is an early sign of addiction.
Hiding gaming from family and friends — the tendency to keep it secret deepens the problem.
Betting money set aside for essential expenses — using your rent, food, or healthcare budget is a serious warning sign.
Anxiety or mood changes related to gaming — feeling restless or irritable when you cannot play.
Neglecting work or studies — drifting away from professional or personal responsibilities because of gaming.

Assess yourself

Ask yourself the questions below to make sure you are gaming responsibly. If the answer to most of them is "yes", things are on track. If you have any concerns, get in touch with us.

I play for entertainment only, not to make money.
I set a budget and time limit before each session.
When I lose I end the session — I do not try to recover what I lost.
Gaming is not harming my work, studies, or family relationships.
I only play with money I can spare — I do not use funds set aside for essential needs.
I feel normal when I am not gaming — I do not feel anxious about it.
I have no need to hide my gaming habits from family or friends.
I can stop playing at any time if I need to.

Detailed responsible gaming guidelines

Plan your budget

Before you start gaming, decide how much you can afford to spend. Only set aside an amount whose loss would not cause any problem in your life. Never use household expenses, savings, or emergency funds to create a gaming budget. At 18lv the minimum deposit starts at just ৳200, so entertainment is possible even on a small budget.

Manage your time

Set a time limit before every gaming session. Use a timer and close the app when the time is up. Playing for a long stretch without a break weakens your judgment. Give more priority to spending time with family and friends, exercising, and other hobbies than to gaming.

Avoid gaming under alcohol or stress

Do not game when you are stressed, frustrated, angry, or after drinking alcohol. In these states your decision-making ability is reduced and risk increases. Never use gaming as a way to relieve stress — rest, exercise, or talk to someone you trust instead.

Protecting minors

Make sure minors cannot access gaming apps or websites on your device. Keep your password private and log out after use. Avoid gaming in front of children or teenagers so they do not come to see it as normal entertainment.

Need help? We are here

To support responsible gaming, 18lv's support team is available in Bengali seven days a week, twenty-four hours a day. If you feel that gaming is becoming a problem for you or anyone in your family, do not hesitate to reach out to us.

Our trained support representatives will help you set deposit limits, activate a time-out, or start self-exclusion. Your request will be handled with complete confidentiality.

You can also contact a health professional or mental health service to learn more about gaming addiction or to get professional help. 18lv always supports responsible gaming and encourages you to seek help when needed.

Direct Support

Live Chat: available 24/7 in Bengali

Email: [email protected]

All your communications and requests are completely confidential. Secured with SSL encryption.

Responsible Gaming — FAQ

Log in to your account, go to the Settings section, and select the "Responsible Gaming" option. There you can set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, while increasing one takes up to 24 hours to apply. For any assistance, contact our support team via live chat.

Yes, you can withdraw any funds in your account before activating self-exclusion. Self-exclusion only stops new deposits and betting — your existing balance remains safe. Withdrawals typically take 30 minutes to 3 hours to process. Your account cannot be reactivated before the self-exclusion period ends.

A time-out is a temporary break — from 1 day up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a longer-term decision — from 6 months up to 5 years. During this period your account cannot be reopened under any circumstances. Self-exclusion is the more effective solution for those who are finding it hard to control their gaming.

Age verification is mandatory when registering an account at 18lv. A national identity card or other document is used to confirm that the user is 21 years of age or older. If there is any doubt, an additional verification process is followed. Withdrawals are not permitted until account verification is complete.

Contact 18lv's 24/7 live chat or email us at [email protected]. Our trained team will help you set up responsible gaming tools and, if needed, direct you to professional support. All your information is kept completely confidential. Asking for help takes courage — do not hesitate.

Use a strong password to secure your account and always log out from your device after use. Enable two-step verification. If any unauthorized use has occurred, let us know immediately via live chat — we will act quickly to secure your account.

18lv's commitment

18lv is not just a gaming platform — we are committed to the well-being and safety of our users. Our commitment to responsible play is reflected in every policy and product we offer.

We believe entertainment is truly enjoyable only when it is enjoyed responsibly. SSL encryption, fair play, and transparent transactions — these three core principles are the foundation of our platform.

Our goal is to create a safe, transparent, and responsible online entertainment environment in Bangladesh — where every player feels secure and valued.

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Strict 21+ Age Verification

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Our games, FAQ, or support — everything is ready for you. Enjoy entertainment responsibly.

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