Your Privacy Is Our Responsibility
This privacy policy provides a complete description of how your personal information is collected, used, and kept secure on the 18lv platform.
Privacy Policy — Introduction
18lv is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect when you use 18lv's website or services, how that information is used, who it may be shared with, and what your rights are.
By registering on our platform or using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
18lv uses SSL encryption technology to keep all your information secure. We do not sell personal information or transfer it to unauthorized third parties.
1. What Information We Collect
When you create an account or use services on 18lv, we may collect various types of information. This information helps us provide you with the best service.
1.1 Information You Provide Directly
Information you give us yourself, such as:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay or bank account details)
- Login credentials (username and password, stored in encrypted form)
1.2 Automatically Collected Information
When you use our platform, some information may be collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Time and date of access to the platform (according to Bangladesh Standard Time)
- Which pages you visited and how long you stayed
- Gaming activity and transaction history
1.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies that improve your browsing experience and ensure the functionality of our platform. You can control cookies by changing your browser settings, though this may limit some features of the platform.
2. Purpose of Using Information
18lv uses your information only for specific and legitimate purposes. We do not use your information for unrelated purposes without your consent.
2.1 Providing and Managing Services
- Creating and managing your account
- Processing transactions — deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
- Carrying out gaming activities and recording results
- Providing bonuses and promotional offers
- Providing 24/7 customer support
2.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Verifying customer identity (KYC — Know Your Customer)
- Complying with applicable laws and regulations
- Ensuring account security
- Age verification — only those aged 21 or above may register
2.3 Service Improvement
- Analyzing user experience and improving the platform
- Developing new features and services
- Identifying and resolving technical issues
2.4 Communication
- Sending important account-related notifications
- Providing transaction confirmation messages
- Sharing promotional information and offers with your consent
- Responding to customer service inquiries
3. Information Sharing and Disclosure
18lv does not sell your personal information to third parties. However, we may share information in certain specific circumstances:
3.1 Service Provider Partners
We work with trusted third-party service providers who perform specific tasks on our behalf, such as payment processing, identity verification, and technical support. These partners receive only the information necessary for their own work and operate under confidentiality agreements.
3.2 Legal Obligations
We may be required to disclose information under court orders, regulatory authority directions, or applicable law. This may include cases involving fraud investigations or money laundering prevention.
3.3 Business Transfers
If 18lv's business is restructured or acquired for any reason, user information may be part of that process. In such circumstances, we will notify you in advance.
3.4 With Your Consent
Beyond the above, if you give consent to share specific information, we may share it in accordance with that consent.
We never share your financial information or password with third parties for advertising purposes.
4. Information Storage and Security
4.1 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide our services. Due to legal obligations, some information may be retained for a specified period even after an account is closed.
Financial transaction records and identity verification information are generally retained for up to five years after account closure, as these are required by law.
4.2 Security Measures
18lv uses industry-standard security technologies to keep your information safe:
- SSL/TLS encryption — all data transmission is encrypted
- Password hashing — your password is never stored in plain text
- Firewall and anti-fraud systems
- Regular security audits and reviews
- Restricted access — only authorized staff may access personal information
- Two-Factor Authentication support
4.3 Response to Data Breaches
If a data breach ever occurs and your information is at risk, we will notify you by email as quickly as possible and advise you to take the necessary protective steps.
5. Your Rights
As a user of 18lv, you have certain important rights over your own information:
5.1 Right to Access Information
You may request at any time to know what type of information we hold about you. We will provide that information within a reasonable time.
5.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. Many details can be changed by yourself through account settings.
5.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
5.4 Right to Object to Processing
You may object to the use of your information for marketing or personalized advertising purposes. Upon receiving such a request, we will stop using your information for that purpose.
5.5 How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. After verifying your identity, we will process your request within a maximum of 30 business days.
6. Protection of Minors
18lv strictly ensures that only individuals aged 21 or above may use our platform. We do not knowingly collect any personal information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.
A note for parents: if you believe a person under the age of 21 in your care is using our platform, please contact [email protected] immediately.
7. International Data Transfers
Our platform's technical infrastructure may operate on servers located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers are carried out securely and with appropriate safeguards.
For any international data transfer, we ensure industry-standard contractual protections and technical security measures are in place.
8. Third-Party Links
Our platform may sometimes contain links to third-party payment gateways or game providers. This privacy policy applies only to 18lv's own services. Third-party websites or services have their own privacy policies, and we are not responsible for those.
You should read the privacy policy of any third-party service before using it.
9. Policy Changes
18lv may update this privacy policy from time to time. Changes may occur due to applicable law, technological developments, or changes to our services.
For any significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of our services after a change will be considered acceptance of the updated policy.
You can see when the policy was last revised by checking the "Last Updated" date at the top of this page.
10. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We will do our best to respond to your questions as quickly as possible.
Privacy-Related Contact
Live Chat: Available 24/7 in Bengali
After receiving your request, we generally provide an initial response within 3 business days. Complex requests may take up to 30 business days.
This privacy policy applies to all 18lv services. For more information, please see our Terms and Conditions and Responsible Gaming pages.